Technical Support

Why join Pitchstone?

Pitchstone is a software design firm creating tools for a Fortune 100 company.  We have built invaluable internal software programs allowing all stakeholders including executives, project managers, vendor operators, and retail managers to streamline complex business operations from planning to running the day to day business operations, currently in play in over 8,000 stores nationwide.

We are a small (& scrappy!) team who enjoys owning our own work while operating in a fully-remote setting.

Responsibilities

  • Primarily supporting the application admins. The admins support the end-users. 
  • Triaging support requests to product team or development team
  • Tracking support requests, following up, etc. 
  • Developing a support runbook/procedures
  • Investigating support issues so see if they are bugs and if so then working with the team to create tickets for development. 
  • Tracking down AWS and database access issues, creating user accounts, etc. 
  • Onboarding new admins to Ticketing system and wiki (set up new user accounts)
  • Application training and education: sharing tips and tricks, helping admins get the most out of the app. 

Qualifications

  • 3+ years of experience in a technical support role. 
  • More technical more better
  • Must be available until 5pm Pacific.
  • We have all kinds of flexibility, however, for the most part this role needs to be present until 5pm Pacific. 
  • Must have experience with software development; agile methodologies, scrum, sprints, etc. Working closely with development teams and product teams. 
  • Very valuable to have experience with: 
  • SQL
  • AWS
  • Java (Specifically APIs)
  • Front-End frameworks such as Angular/React/Vue

What we’ll provide

  • Space to ask questions, take risks, and champion new ideas
  • 100% work from home (pre and post covid)
  • Flexible schedules
  • 401k with company contribution
  • Insurance reimbursement
  • Generous PTO and holiday policies

Interested? Let's chat.

We are looking for talented individuals to join our dedicated and thoughtful team. We are a group with diverse interests and skills, you may fit right in or teach us something brand new. We are in a growth phase and there is plenty of room for challenging the status quo.

If you’re interested in learning more please email careers@pitchstonetechnology.com with your resume. We look forward to hearing from you!

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